Returns

‘PhilippeKœune, the brand’ has a 10-day return policy: you have 10 days from when your order is delivered to ship/postmark it back to us for a refund or exchange. 
Return fees are at your costs. Contact us at touchkoeune@philippekoeune.com with your order number to organize the return. Customized (‘rebranded’) products, drawings and collages are not returnable.

Exchanges

Purchased items are exchangeable into a different size or colour. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you at your costs. Should you be interested in a different size or colour, please return your item/s to ‘PhilippeKœune, the brand’ and let us know your new choice by writing at touchkoeune@philippekoeune.com

Branded (customized) products, drawings and collages are not exchangeable.

Items must be returned to us in perfect condition. Make sure all products are exactly as you received them, with tag and seal still attached.
Please send the package to:
O.M.S.K. sprl
6-8 Square Larousse
1190 Brussels
Belgium

Refund

Your refund will be credited XXXXXXXX to the the same form of payment from where the purchase was made. If the complete order is returned the refund will include standard delivery costs from ‘PhilippeKœune, the brand’ to you. Please note that in case of a written notice and proof of a return to ‘PhilippeKœune, the brand’ within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund.

Quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 4 days of receipt.